Frequently Asked Questions About Support Service

Yes. Every premium T3Planet product is an annual subscription, and product updates and support are included for as long as your subscription is active. Your subscription will auto-renew each year until cancelled.

If a subscription ends, the product keeps working on your site, but updates and support stop until you renew.

Read more about the subscription model.

Every premium licence includes support and updates for the term of your annual subscription, plus a 30-day money-back guarantee. If you find a bug or run into trouble, contact our Support team and we will reply within 1 business day.

To keep support and updates after the first year, simply renew your annual subscription.

We have detailed documentation for every TYPO3 product, please click on the documentation link on this page which will lead you to our official documentation.

We take care well of the backend usability of all the TYPO3 products. You can find all the details like installation, configuration, and usage in our documentation. Yes, with our extended support service, our TYPO3 experts also train and help our customers to get familiar with and get used to the TYPO3 backend.

For technical issues

Please submit your ticket to T3Planet ticket center and provide the information required in the submit form

Elaborate your situations/requirement, screenshots/references would be great. We’ll help you in subbmitting ticket.

Of course we do. There will be no discrimination between paid and free extension users.

T3Planet’s TYPO3 support team based in India, Asia. If it's something you cannot figure out our dedicated TYPO3 support team will respond to you at CEST German time in 1 business working day.

You can visit us at Untenhöhscheid 16 42657 Solingen, Germany