Billing and Refunds

You can pay by PayPal, by credit or debit card (via Stripe), by wire transfer, or by bank transfer on request. For a wire transfer, we send you our bank details by email with your order.

We email your invoice to your purchase address straight after the order. You can also download or print it at any time in the customer portal under Invoice.

Yes. Send us the correct details in a support ticket and we will update your invoice.

You can request a refund within 30 days of purchase. Open a support ticket and tell us the reason; we will first try to solve the problem with you.

• Before the refund, deactivate the licence and remove the product.
• No refund is given for purchases made for evaluation only (the free trial is there for that) or for problems caused by third-party extensions.
• Transaction fees are not refunded.

After a refund, the licence ends. Full terms: Terms.

No. A refund can only go back to the original payment method. If that is not possible, we offer store credit for a future purchase instead.

After a successful order you see "Your order was placed successfully" on screen and receive the same confirmation by email. You can check the status at any time in the customer portal under Subscription. If a pending order is unclear, send us the order number in a support ticket.

AI Credits are non-refundable once purchased, with one exception: you get a full refund within 30 days of purchase if nothing has been spent from that purchase. Partly used balances are not refunded.