5 Ways T3AC Can Reduce Support Tickets

Managing user inquiries and support requests is one of the harder tasks of running a TYPO3 website. On average, over 60% of support tickets created in enterprise CMS environments are the same repetitive questions, from password resets to content clarification, which adds significant strain to support teams and prevents fast response.

This is when T3AC, the native TYPO3 AI chatbot, can help. Focused specifically on TYPO3, T3AC helps automate typical support queries and gives immediate answers directly from the content on your website. 

As a result, you reduce the volume of repetitive tickets, allow your support staff to focus on other tasks, and ensure your visitors (throughout the world) have accurate, timely responses 24 hours a day. 

Beyond just faster responses, the promises of an AI chatbot, like T3AC, (provided instant AI support) increases visitor conversion up to 40% due to higher visitor satisfaction and increase potential visits as people will know they can get fast answers.
(Source: Salesforce State of Service Report 2023).

With T3AC, TYPO3 websites can simplify support for their websites, avoid manual handling errors, and generally improve the experience for users, making it a necessary extension for agencies and enterprises and even for independent website owners who are looking to provide better efficiency and customer satisfaction at the same time.

Support tickets typically arise from repetitive questions or common questions such as, "How can I reset my password?" "Where can I find this content?" or "How do I navigate this site?" 

According to Zendesk Customer Experience Trends 2023, more than 60% of support tickets in digital platforms are repetitive inquiries, suggesting there is significant opportunity to automate more of these types of inquiries.

T3AC takes advantage of sophisticated RAG (Retrieval-Augmented Generation) technology to address this. Once your website content is indexed, all website content including manuals, knowledge bases, etc., will be searchable for accurate answers to user inquiries. 

This means that users can ask common questions that do not require support staff intervention to answer.For example, if a visitor asked, "What are your subscription options?" or "What days and times are you open for service?" T3AC would search only the indexed content for accurate, instant answers.

This reduces repetitive support tickets for your team and provides more time for your support staff to troubleshoot more complex issues, when necessary.

T3AC combines retrieving answers from indexed content while AI generates answers for frequent questions, you are guaranteed accurate EVERY TIME, which improves efficiency, improves user experience, and improves overall support!

One of the strongest methods to decrease tickets in a support system is to help users find answers on their own. Research indicates that 67% of customers prefer self-service options before reaching out to an agent for help. 

T3AC offers chat history and insights that enable TYPO3 administrators to look back at past conversations, identify repeated inquiries and questions, and recognize content gaps in the knowledge base.

This information empowers your team to proactively create, update, and produce content to enhance the experience for users, all while reducing follow-up inquiries.

For instance, if multiple individuals inquire about a specific feature or provide policy, administrators can see trends through T3AC’s insights and make updates to the FAQ or knowledge base.

Then, when a visitor asks the same question, they get the answer instantly via the chatbot, preventing the need for additional follow-up tickets to support staff.

By facilitating user self-service and evident proactive content-administration practices, T3AC helps reduce support workloads, but also gives visitors the benefit of receiving answers immediately, leading to higher satisfaction and engagement with the site, without delay or needing human input.

Integration problems are a frequent cause of support tickets, particularly for websites that use third-party SaaS solutions. Incorrect usage, configuration, and downtime of the external service frequently frustrate users and contribute to increased support tickets and support workload.

Research indicates that over half of IT support tickets result from integration with or lack of consistency in various platforms.

T3AC will remove the potential to integrate with external services altogether, as it is 100% native to TYPO3. All data processing occurs within your TYPO3 instance, eliminating the need for an external SaaS platform.

With T3AC, organizations have complete control over their data, increased security, and stable performance without the risk and frustration of integration issues, which lead to tickets from users.

To illustrate, T3AC enables admins to assign chatbot groups to requests made by page or structure, so that responses are designated to be accurate to any given ticket type, and contextually connected to that page or structure.

For example, if a visitor engages with the chatbot on a product page, they will receive relevant answers that apply to that page specifically. This will help reduce confusion and the number of tickets submitted to support.

Agency developers and organizations that use T3AC can now have fewer integrations with external solutions, which reduces the hassle of support tickets and the errors surrounding them as well as providing a more holistic user experience.

T3AC transforms TYPO3 support by addressing the most common challenges faced by website owners and agencies. To summarize, it reduces support tickets in five key ways:

• 24/7 Instant AI Support – Responds to user queries at any time, preventing after-hours tickets.
• Automating Routine Queries with RAG Technology – Handles repetitive questions automatically, freeing up support staff.
• Easy Self-Service Through Chat History & Insights – Allows users to find answers themselves while admins refine content proactively.
• Seamless TYPO3 Integration – Eliminates errors and confusion from third-party platforms by running entirely within TYPO3.
• Customizable Chatbot Experience – Delivers clear, brand-consistent guidance to reduce confusion and unnecessary inquiries.

By implementing T3AC, TYPO3 websites can save time, cut support costs, and boost operational efficiency. Visitors receive faster, more accurate responses, while your team can focus on strategic tasks instead of repetitive support.

Ready to see the difference for yourself? Start a free trial or schedule a demo of T3AC today and experience how a native TYPO3 AI chatbot can transform your support workflow.