Using T3AC in Education: AI Chatbots for Better Student Support

T3AC was developed to provide students with direct support in TYPO3 while keeping all data secure.

Native Integration into TYPO3

T3AC is in the core of TYPO3, so no additional software or third-party tools are required.

• The student data does not leave the school website, therefore safety and privacy are ensured.
• The chatbot is integrated on the campus website so students do not have to change the page.
• The institution has the highest level of authority left as far use of the chatbot is concerned.

One-Click Setup and Wizard-Based Configuration

Using the T3AC for the first time will be very fast and easy.

• Via the one-click installer everything is set up in a matter of minutes.
• A detailed step-by-step guide for the staff is there to help them insert the AI key.
• No special knowledge of coding is required so non-technical users will have no problem with it.

Knowledge Base Training

T3AC gets to know the content of the institution and its resources.

• It takes data from the website, uses files that are uploaded, and combines them with custom Q&A entries to give the correct answers.
• The references are made because the library can be updated regularly.
• Students get support that reflects the specific information of the campus.

Real-Time AI-Powered Responses

As soon as it is set up, T3AC offers fast and accurate answers to student questions.

• The chatbot quickly provides AI-precise solutions to routine questions.
• It is a very efficient tool as it allows the staff to be relieved from the burden of repetitive work, but at the same time, it maintains the personal contact with the users.
• Staff are able to access chatbot responses through the backend, review, and make changes accordingly at anytime

T3AC is a student-centered project that has the characteristics to make the life of the students, faculty, and the institutions easier.

24/7 Availability

Students have the opportunity to get answers at any time and they do not have to waitfor the office hours.

• The chatbot is available both during the day and at night.
• Students can also send emails and they don’t have to wait for the staff to respond.
• Staff save the energy which they used to spend on answering the same questions that appear at late hours.

Multilingual Support

With the help of T3AC, international students will feel at ease in the campus.

• Depending on the language of the user it can provide a response in that language.
• Language barriers do not prevent students from accessing the necessary information.
• Moreover, everyone has equal access to resources.

Customizable UI

A chatbot can be the same or even better than an employee, and it also contributes to the university’s merging of technology and customer service.

• The institution is able to select among the different chat bubbles, avatars, and colors to get the one that matches their needs.
• The aesthetic aspect of the product goes hand in hand with the branding of the campus and thus, has a more professional look.
• Students do not view this technology as a third-party tool but rather as one of their ownuniversity’s trusted tools.

Automated Updates

Maintaining T3AC’s knowledge is effortless.

• It automatically updates the schedule on the website where it fetches information from.
• Information is automatically accurate and up to date.
• Employees are free to do other work instead of being occupied with constant updates.

Analytics & Insights

By analyzing the conversations with a chatbot, the data are then made accessible to institutions.

• It logs the questions that students ask and the places from where the questions arise.
• The information gained through this process helps develop website content as well as chatbot answer.
• In due course the support becomes more intelligent and efficient.

Secure & GDPR-Compliant

T3AC is designed to guarantee security and privacy of the corresponding user.

• User data is fully under the control of the university.
• It does not depend on other SaaS platforms.
• Compliance with the GDPR regulation results in trust between the institution and the students.

T3AC powers diverse TYPO3 websites across industries, helping businesses and organizations deliver smarter, faster, and more accessible digital experiences.

Healthcare & Clinics

doc-ruch.de uses T3AC to simplify patient communication.

• Provides quick answers to medical service questions and appointment details.
• Helps patients find contact info, opening hours, and location details instantly.
• Reduces administrative calls, saving staff time for in-person care.
• Enhances accessibility for users looking for healthcare information online.

Hospitality & Tourism

hotel-jaegerhof.at integrates T3AC to assist guests around the clock.

• Answers questions about rooms, amenities, and bookings.
• Provides local recommendations and travel information.
• Handles common requests automatically, even outside reception hours.
• Improves guest satisfaction through fast and friendly responses.

Driving Schools & Training Centers

b96.info uses T3AC to support learners and applicants.

• Guides users through course details, fees, and registration steps.
• Shares up-to-date schedules and training information.
• Reduces repetitive queries with automated responses.
• Frees up instructors to focus on practical training sessions.

Education & Music Institutions

musikschulen-sh.de relies on T3AC to assist students and parents.

• Answers questions about classes, instruments, and enrollment.
• Helps users find the nearest music school and contact details.
• Supports staff by automating routine communication.
• Makes the site more interactive and student-friendly.

An effective T3AC setup helps institutions follow a gradual procedure step-by-step.

Map Common Student Queries

Gather the most frequent questions and figure out whether the answers are correct.

• Besides admissions and courses, what else could you ask about services and learning tools?
• Develop an inquiry-structured source of information from these questions.
• Make sure constant and dependable answers are given to all students.

Customize Chatbot Design and Tone

Get the chatbot of your dreams that would still be a part of your campus.

• To be consistent with the brand, modify colors, avatars, and chat bubbles.
• Select whether to be formal, friendly, or professional, but let the institution style be reflected in the chatbot’s tone.
• Make students’ experience your advertising tool.

Schedule Regular Content Updates

Make the information source of the chatbot more trustworthy through updates.

• Allow a system to automatically plan the content refreshment.
• Keep releasing updated answers about deadlines, schedules, and services.
• Provide students with the information they need without any waiting time.

Monitor Analytics

Make the chatbot better by taking a look at how it is used.

• Record common queries and student interactions.
• Look for the places where there are lack of answers or the same people asking the same questions again and again.
• Keep upgrading chatbot with new knowledge and with time its efficiency will increase.

Train Staff to Refine Knowledge

Increase the efficiency of AI by adding human supervisory care.

• Let staff mentally evaluate the chatbot’s work and they will also be the ones updating the bot.
• Open staff access to handle complex cases in an escalated manner.
• Let your chatbot be the platform that interacts with your campus needs and changes.

This case study shows how a mid-sized university used T3AC to improve student support, speed up responses, and ease the workload of administrative staff.

Overview

The university wanted to make student services more efficient, especially in admissions and general support. T3AC was integrated directly into their TYPO3 student portal, allowing students to ask questions about applications, deadlines, and campus services. 

The main goal was to provide instant, reliable answers while reducing the repetitive workload staff faced daily.

Quantitative Benefits

The results were clear and measurable. Students no longer had to wait hours or even days for a response, as T3AC delivered answers instantly. Engagement also grew significantly because students found it easier to interact with the chatbot than wait for office hours. 

On the staff side, repetitive support tickets dropped, which freed up time for teams to focus on more complex or high-priority tasks.

Qualitative Benefits

Beyond numbers, the university saw major improvements in satisfaction and efficiency. Students appreciated the quick and accurate responses, describing the chatbot as more accessible and convenient than traditional methods. 

For staff, the reduced pressure from handling repetitive queries lowered stress levels and created room for them to work on strategic projects, improving overall morale and productivity.