Very courteous and competent team. Very courteous and competent team. All my problems were solved with confidence. Very courteous and competent team. Very courteous and competent team. All my problems were solved with confidence.
Overview
An all-in-one TYPO3 Help Desk extension that helps you balance everything your customers need to be happy. The easiest to use TYPO3 Help Desk & Support Ticket extension allows you to create a support help desk quickly and easily with Support Tickets.
The TYPO3 ticket extension provides a dedicated support dashboard and portal, rich TYPO3 ticketing system, email notifications, restricted access, file, and media uploads. You can also add your own fields to extend the ticket forms using custom fields. This TYPO3 support extension integrates seamlessly to your TYPO3 website, allowing you full control over your support system.
TYPO3 Help Desk Extension is now compatible with the latest TYPO3 Version 14.
Key Features
Dedicated Help Desk Dashboard
Simple interface portal with a rich dashboard for changing and managing Ticket status, Ticket
assignment, Ticket search & filters, Custom ticket building, Reviews, and Quick settings for tickets.
Frontend Screenshots
TYPO3 Backend Screens
What Our Customers Say
Reviews from Google, Trustpilot and Community
As a TYPO3 developer, I am always looking for interesting extensions and templates. T3Planet offers very engaging and... As a TYPO3 developer, I am always looking for interesting extensions and templates. T3Planet offers very engaging and illustrative products and very useful extensions. Do check their website out and you won't regret it.
A trustworthy and fairly priced marketplace with well-thought-out TYPO3 solutions. The customer service is always very... A trustworthy and fairly priced marketplace with well-thought-out TYPO3 solutions. The customer service is always very friendly and responds quickly.
Free Vs Pro Features
KEY FEATURE LIST | FREE | Premium |
|---|---|---|
| Ticket Configurations Ticket creation from front end users | ||
| Admin Configurations Ticket responding within the admin pannel | ||
| Form Settings Customizable form and layout | ||
| Misc Settings Auto tagging and assigning |
Transparent Pricing
All inclusive. No extra costs.
Simple, honest pricing. No credit card, no auto-charge. Buy when you're ready. Choose what works for you
Free Download Free Trial
Try Free for 30 Days
Full access to all features. Test on live, staging, or local. Stops after 30 days - no charges, no auto-subscription.
- Every feature fully unlocked
- Works on live, staging and local domains
- Email support during trial period
- No credit card required
- No auto-conversion to paid plan
€0
Start Free Trial Try for FreeNo credit card · No auto-charge · Simply stops after 30 days Secure checkout · Instant license delivery · 30-day money-back guarantee
Buy Now Buy now
Annual License
Production domains
Purchased product never stops working. Pay annually only for updates & support - not to keep the product running.
- Staging & local installations always free.
- Once installed, your copy keeps running.
- 12 months of updates and support included.
- Dedicated support manager.
- Instant license delivery to inbox.
€199/year Custom quote
Secure checkout · Instant license delivery · 30-day money-back guarantee
All prices EUR, annual licence. Production domains only. Staging and local installations are free and do not count towards your limit. 30-day money-back guarantee.
Running a different number, like 2 or 7? Tell us how many and we will send a custom order priced for your count, not rounded up to the next tier. Same for 11 domains or more. Tell us your number →
Compatibility Data
Change Log
Frequently Asked Questions
More FAQs
What does the TYPO3 Help Desk extension do?
It adds a support help desk with support tickets to your TYPO3 website. Users submit tickets from the frontend, and your agents respond from the TYPO3 backend. You get a dashboard for ticket status, assignment, search and filters, plus email notifications, restricted access, file and media uploads, and custom fields to extend the ticket forms.
Which automations and email notifications are included?
Triggers set up automated actions based on conditions. Examples on the page: users and agents get an email whenever a new ticket is raised, tickets are assigned to the agents of the respective department, and users can add custom ticket statuses and categories. Email notifications cover new, closed and reopened tickets and other custom conditions, and all emails are customizable.
Can I set up several agents and support forms?
Yes. There are no restrictions on agent profiles or tickets: you can create unlimited agent profiles by category to handle inquiries. You can build multiple custom support forms, with registration and login user pages. A support pop-up lets visitors submit quick tickets through a widget, and a service rating popup collects feedback that helps you analyse each agent's performance.
How many domains does a licence cover?
One licence covers one production domain, including its subdomains. Staging, development and local installs are free. For more sites, choose the licence for up to 3 or up to 10 domains. Details: Buying and Licences FAQ.
How do I install and update it?
Install it with Composer (the premium version comes from our private Composer server) and activate your licence key in System > T3Planet Shop. Updates arrive through Get Updates in the same module. Step by step: Installation and Updates FAQ. Prefer us to do it? Our installation service costs €49 per extension.
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