Licences and domains
Activate a licence, move it to another domain, add more domains.
T3Planet Support
Create a support ticket
Help with your T3Planet extensions and templates. Your ticket goes straight to the right team, and we reply within 1 business day.
Monday to Friday, 9:00 to 17:00 German time
Help us solve it faster
- TYPO3, PHP and product version
- Error message or screenshot
- For display issues, a staging URL
- What changed last: an update, a new install or a configuration change
Emailsupport@t3planet.de
Phone+49 177 7492867
Your request
You will find the ticket form right below this section.
With a paid licence, your dedicated support manager looks after your ticket.
Look it up yourself
Documentation, customer portal and FAQ
Documentation
Installation, configuration and updates for every extension and template.
docs.t3planet.deOpen the documentationCustomer portal
Purchases, renewals and the domains of your licences in one place.
t3planet.shopSign in to the portalFAQ
Answers on licences, installation, billing, AI Universe and more.
t3planet.deSee all FAQsMaybe faster without a ticket
Help by topic
Installation and updates
Install an extension or template and bring it to the new version.
TYPO3 upgrade
Plan a TYPO3 upgrade and take your extensions and templates with you safely.
Billing and renewal
Payment, refunds and the automatic renewal of your licence.
AI Universe and AI Credits
Setting up AI Foundation, the AI extensions and questions on AI Credits.
Customisation and projects
Custom development or a project with us. Our sales team plans it with you.
No ticket needed
Do it yourself in TYPO3
The T3Planet Shop module sits in your TYPO3 backend. Manage licences and updates there yourself, without waiting for us.
- Activate a licence key
- Add and manage domains
- Move a licence to a new domain
- Install updates
- Start a 30-day trial
- Buy or renew a licence
Staging, development and local installs do not count as a domain. Back up TYPO3 before every update.
What you get
What your support covers
Support applies to the account and domain the licence was bought for.
| Licence | Support | Contact | Reply |
|---|---|---|---|
| Paid annual licence | Included | A dedicated support manager who knows your projects | Within 1 business day |
| Free extensions and templates | Paid service, per incident or as a support pack | Support team | Within 1 business day |
| Priority support and hour packs | Can be added to any licence | Dedicated support manager | Ask about priority support |
Outside support hours we reply within 48 hours.
Jürgen PietschmannAI consultant, T3PlanetTalk to a person
Meet Jürgen, our AI consultant
Not sure which extension fits, or how AI fits your data protection rules? Jürgen shows you TYPO3 AI on your own use case and answers your questions directly.
- Which extensions you need, and which you do not
- Your own AI key, local models or AI Credits: what fits your data rules
- A live demo in the TYPO3 backend
Phone +49 177 7492867Email juergen@t3planet.de
FAQ
Questions on support and licences
How fast does T3Planet support reply?
Within 1 business day. Outside support hours we reply within 48 hours.
When is support available?
Monday to Friday, 9:00 to 17:00 German time.
Is support included in my licence?
Yes, with every paid annual licence. You also get a dedicated support manager who knows your projects.
Do I get support for free extensions?
Yes, as a paid service, per incident or through a support pack.
How do I activate my licence?
Install the ns_license extension, open System > T3Planet Shop in the backend and paste your licence key.
How do I change the domain of my licence?
In T3Planet Shop, deactivate the licence on the old domain and activate it on the new one. Staging, development and local installs do not count as a domain.
Does my licence renew automatically?
Your subscription will auto-renew each year until cancelled.
How do I update an extension?
Back up your TYPO3 first. Then install the update in T3Planet Shop on the product card.
What should a support ticket include?
Your TYPO3, PHP and product version, the error message or a screenshot, a staging URL for display issues, and what changed last.
AI Universe for TYPO3
Sovereign TYPO3 AI: one free foundation, six AI extensions.
By default, TYPO3 AI runs on your own server, with your own API key. AI Foundation is free and open source. Six extensions run on it, for content, chatbot, search, accessibility and development. You can try each one free for 30 days.
- Self-hosted
- Your own API key
- GDPR-friendly
- EU AI Act-ready
AI AssistantT3AIWrite, optimise and translate content right in the backend.
AI ChatbotT3ACA chatbot trained on your content that answers visitors and shows its sources.
AI SearchT3ASSite search that answers: a direct reply with the source pages beside it.
AI AccessibilityT3AAScan, monitor and fix accessibility, with AI alt text and a visitor widget.
AI LocalizationT3ALTranslate your extension's XLIFF label files with AI.
AI BuilderT3ABGenerate TYPO3 extension structures from a plain description.
AI FoundationFree · Open sourceThe base every extension runs on.- Providers
- Prompts
- Permissions
- Costs
- Logs
- AI Agent
- MCP server