--- title: "Buyer Terms & Conditions | T3Planet" url: "https://t3planet.de/en/terms" description: "Buyer's Agreement that complies with customers that they must agree to in order to use or access T3Planet Products and Services." date: 2022-05-05 modified: 2026-02-09 lastUpdated: 2026-04-04 keywords: - TYPO3 Terms and Conditions - "T3Planet Buyer Terms & Conditions" - T3Planet Terms - T3Planet Conditions --- # Buyer Terms & Conditions | T3Planet Buyer Terms and Conditions ========================== Please read these Buyer Terms and Conditions carefully before purchasing or downloading any product from [T3Planet](https://t3planet.de/en/). By purchasing, downloading, or using any T3Planet product, you confirm that you understand and agree to these terms. When you purchase or activate a T3Planet product, you receive a license key. This license key is required to: - Activate the product - Receive updates - Access developer support - Use one-click installation via our license management module Each license key is issued for the license type you purchased or activated and must be used via our official ns\_license module inside your TYPO3 backend. You may use the license on: - Your own website - Your client's website, if you developed the site Sharing your license key with third parties is strictly not permitted. T3Planet offers a free trial for all extensions and templates in our catalogue. The trial is available to any registered user and requires no credit card. ##### How the Trial Works - Fill the trial form on any product page to receive your license key instantly - Activate the key in the ns\_license module inside your TYPO3 backend - The trial provides access to the full product - not a limited or stripped-down version - The trial runs for a limited period, after which a purchase is required to continue use. ##### Trial Conditions - One trial per product per domain - multiple trials for the same product on the same domain are not permitted - Trial license keys are non-transferable and may not be shared with third parties - Trial domains are subject to the same domain management rules as paid licenses - Domains can be managed self-serve inside the ns\_license module during the trial period - Upon expiry, the product will become inactive until a paid license is purchased and activated - Trial licenses do not include priority support or guaranteed response times - T3Planet reserves the right to modify or discontinue the free trial offer at any time - T3Planet reserve the right to suspend or terminate licenses without notice in case of violation of these terms. ##### After the Trial When your trial expires, you will be prompted to purchase a paid license to continue using the product. All data and configuration created during the trial period will remain intact upon activation of a paid license. Purchasing a paid license after a trial does not entitle the user to a refund for any portion of the trial period. - Product usage is **lifetime** - Updates and support are provided according to your license type - Licenses are valid for one year for updates and support, unless stated otherwise - An active license is required to receive: - Product updates - Technical support You may continue using the product after the support period ends, but updates and support will no longer be available unless the license is renewed. ##### **Trial License** - Free to activate - no credit card required - Valid for a limited period on one domain - Includes full product features - not a demo version - Not eligible for premium support or guaranteed response times - Automatically expires - no manual cancellation required - One trial per product per domain ##### **Single-Domain License** - Use the product on **one domain only** - Works on live, staging & local of the same root domain - To use the product on a different domain, a new license must be purchased ##### **3-Domain License** - Use the product on up to **3 domains** - Domains may belong to you or your clients ##### **5-Domain License** - Use the product on up to **5 domains** ##### **15-Domain License** - Use the product on up to **15 domains** ##### **Annual License** - 1 year of updates and support - Product remains usable for life after the subscription ends - No automatic renewal - After one year, updates and support end unless the license is renewed ##### **Lifetime License** - One-time payment - Lifetime updates and support for LTS versions - No recurring fees T3Planet may send emails related to: - Product updates - New releases - Trial status and expiry notifications - Promotions or offers You can unsubscribe from marketing emails at any time. Transactional emails related to your license, trial status, and account activity cannot be opted out of while your account is active. All products sold or distributed on T3Planet are protected by copyright. You may not: - Copy or redistribute products - Share source code with third parties - Use parts of our code in other products - Resell or publish our products without explicit written permission All intellectual property rights remain with T3Planet. You are permitted to modify our products to fit your project needs, provided the modifications are used within the scope of your purchased or activated license type. Modified products may not be redistributed or resold. All products are the intellectual property of T3Planet under NITSAN - The TYPO3 Agency You may: - Modify products for your own use You may not: - Redistribute or resell - Share source code All products are provided **"as is"** without warranty of any kind. - We do not guarantee compatibility with all TYPO3 versions - Compatibility with third-party extensions is not guaranteed - This applies equally to trial and paid licenses - No implied warranties are provided If you believe a purchased product is not right for you, you may request a refund within **15 days** of the purchase date. ##### **Refund Conditions** - Refund requests must be submitted via our support ticket system - You must explain the reason for the refund - You must allow our support team to attempt to resolve the issue before a refund is approved - The license must be deactivated before the refund is processed ##### **Refund Limitations** Refunds are not provided in the following cases: - The free trial was available and used prior to purchase, and the issue was present or discoverable during the trial period - Issues are caused by third-party extensions, custom code, or conflicts outside T3Planet's product scope - The refund request is submitted after 15 days from the purchase date - The product has been significantly modified by the purchaser - Refunds exclude any transaction fees and currency conversion charges applied by payment providers. Our standard support hours are: - **Monday to Friday** - **09:00 AM to 07:00 PM CEST** Response times: - Within business hours: 12–24 hours - Outside business hours: up to 48 hours Trial licenses do not include guaranteed support response times. Support for trial users is provided on a best-effort basis. **Priority Support** If you require faster response times and dedicated handling, Priority Support hours are available for purchase at [t3planet.de/en/support](https://t3planet.de/en/support) T3Planet is not responsible for: - Errors or interruptions on the website or in the license management system - Product downtime or service delays - Loss of data or business caused by product usage - Compatibility issues with third-party systems or extensions - Events beyond our reasonable control - Use of our products - whether during a trial period or under a paid license - is entirely at your own risk. By making a purchase, you confirm that: - All payment information provided is accurate and complete - You are authorized to use the payment method provided - All applicable charges, including taxes and fees, will be paid in full For any SaaS or cloud-based services (including AI features): - Service availability is not guaranteed to be uninterrupted - Features may evolve or change over time - Outputs generated by AI systems are not guaranteed to be accurate or complete Users are responsible for verifying outputs before use. We may update these Buyer Terms and Conditions from time to time to reflect changes in our products, services, or legal requirements. Any changes will be published on this page with an updated effective date. Continued use of T3Planet products or services after changes are published constitutes acceptance of the updated terms. TYPO3 is a registered trademark of the TYPO3 Association. T3Planet operates independently and references the TYPO3 name solely to indicate compatibility with and support for the TYPO3 ecosystem. We fully respect and comply with all TYPO3 trademark guidelines. T3Planet is not affiliated with or endorsed by the TYPO3 Association. Questions or concerns about these terms? Contact us at or visit [t3planet.de/en/contact](http://t3planet.de/en/contact) ##### Table of Content - [ License Overview ](#c195) - [ Free Trial License ](#c16438) - [ License Validity and Support ](#c16082) - [ License Types ](#c16083) - [ Subscription Models ](#c200) - [ Email Communication ](#c201) - [ Copyright and Usage Rights ](#c202) - [ Modifications ](#c203) - [ Intellectual Property ](#c16445) - [ Warranty Disclaimer ](#c204) - [ Refund Policy ](#c205) - [ Support Hours ](#c207) - [ Limitation of Liability ](#c208) - [ Payments ](#c209) - [ Third Party Service... ](#c16440) - [ Changes to These Terms ](#c210) - [ TYPO3 Trademark Respect ](#c13809) Have Questions? Need to know more? ---------------------------------- [Contact Us](https://t3planet.de/en/contact)